KYC Policy

Welcome to the Know Your Customer (KYC) Policy of This policy outlines our commitment to maintaining a secure and transparent online gaming environment. KYC procedures are essential for verifying the identity of our users, preventing fraud, and ensuring regulatory compliance. As a user of, it is important to understand the purpose, processes, and safeguards implemented in our KYC Policy.

Understanding KYC

Purpose of KYC

  • KYC is a regulatory requirement aimed at verifying the identity of users and assessing the risk of potential financial crimes, including money laundering and fraud.
  • BetWhale adheres to KYC procedures to create a secure and trustworthy gaming platform.

Regulatory Compliance

  • KYC procedures are in accordance with international and local gaming regulations to maintain legality, integrity, and fairness in online gaming.

KYC Process

Account Registration

  • Users are required to undergo KYC verification during the account registration process.
  • Personal information, including but not limited to name, address, date of birth, and contact details, is collected for verification purposes.

Document Submission

  • Users must submit valid identification documents, such as government-issued IDs, passports, or driver’s licenses.
  • Proof of address, such as utility bills or bank statements, may also be required.

Verification Timeline

  • KYC verification is typically completed within a reasonable timeframe from the submission of documents.
  • Users are notified of the verification status through email or platform notifications.

Age Verification

  • Ensuring users meet the legal betting age is an integral part of the KYC process.
  • Users failing to meet the legal age requirement will not be allowed to proceed with account activation.

KYC Safeguards

Data Security

  • User data submitted for KYC purposes is treated with utmost confidentiality.
  • BetWhale employs advanced encryption and security measures to protect user information from unauthorized access.

Third-Party Processors

  • In some cases, third-party KYC service providers may be engaged to facilitate identity verification.
  • These providers are selected based on their reputation, reliability, and adherence to data protection regulations.

Data Retention

  • KYC data is retained for a specified period as required by gaming regulations.
  • Inactive accounts or users who have not engaged with the platform for an extended period may be subject to data deletion.

User Cooperation

Prompt Response

  • Users are requested to respond promptly to KYC verification requests.
  • Timely cooperation expedites the verification process and ensures uninterrupted access to gaming services.

Document Validity

  • Submitted documents must be valid, legible, and unaltered.
  • Users are responsible for ensuring the accuracy and authenticity of the documents provided.

Updating Information

  • Users are obligated to update their account information promptly.
  • Changes in personal details, such as a change of address, must be communicated to BetWhale.

KYC Compliance

Legal Obligations

  • BetWhale complies with all applicable gaming laws and regulations concerning KYC procedures.
  • This includes cooperation with regulatory authorities and law enforcement agencies when necessary.

International Standards

  • KYC procedures at BetWhale adhere to international standards for anti-money laundering (AML) and counter-terrorist financing (CTF) measures.

KYC and Responsible Gaming

Protection of Minors

  • KYC procedures contribute to the protection of minors by ensuring users meet the legal betting age.
  • BetWhale is committed to preventing underage gaming and adheres to responsible gaming practices.

Prevention of Fraud

  • KYC verification helps prevent fraudulent activities, including identity theft and account manipulation.
  • Users can enjoy a more secure gaming environment due to stringent KYC measures.

Consequences of Non-Compliance

Account Suspension

  • Users failing to comply with KYC procedures may face temporary or permanent account suspension.
  • BetWhale reserves the right to suspend accounts until satisfactory KYC verification is completed.

Forfeiture of Funds

  • Funds in accounts pending KYC verification may be temporarily frozen.
  • Upon successful verification, access to funds is restored.

Legal Action

  • Non-compliance with KYC procedures may result in BetWhale reporting suspicious activities to relevant authorities.
  • Legal action may be taken in cases of suspected fraudulent behavior.

Continuous KYC Monitoring

Periodic Reviews

  • BetWhale conducts periodic reviews of user accounts to ensure ongoing compliance with KYC requirements.
  • Users may be requested to update their information or undergo additional verification as part of these reviews.

Enhancements to KYC

  • BetWhale continuously evaluates and updates KYC procedures to incorporate technological advancements and regulatory changes.
  • Users will be informed of any changes to KYC processes through platform notifications.

User Support

Support Team Assistance

  • For assistance with the KYC process, users can contact our support team.
  • Queries related to KYC can be directed to [email protected].


Thank you for taking the time to familiarize yourself with the KYC Policy of KYC procedures are essential for creating a secure and responsible gaming environment for all users. By cooperating with KYC requirements, users contribute to a safer online gaming experience.